Customer Care Co-Ordinator

We have an exciting opportunity within our Customer Care Team for a highly organised individual to provide proactive and courteous administration support, dealing with incoming calls and email enquiries relating to after sale issues.  Liaising between the Company and its home purchasers, the successful candidate will co-ordinate schedules of work with external contractors, together with providing regular updates to customers regarding remedial repairs and other quality issues, logging and updating these.

Working as part of a team in a fast paced environment the ideal candidate will have experience of Customer Care in Construction or a related industry.  Excellent IT skills including Excel are required together with a confident and polite telephone manner and outstanding organisational skills. The successful candidate will be a proven team player with a proactive and flexible approach.   Although this is an office based role there may be occasions when the candidate may be required to make visits to our developments, so a valid driving license would be desirable.

Date Posted: 26/03/2018

Our Benefits

We provide competitive salaries benchmarked against current market data from a variety of companies both within and outside our sector. On top of our salaries, we reward people with several benefits. Just some of these benefits are listed below.

  • 25 days holiday increasing to 28 days with service
  • Performance related bonus scheme
  • Fully expensed company car (position dependent)
  • Generous pension scheme
  • Professional fees paid
  • Life assurance
  • Staff discount scheme and childcare vouchers
  • Health screening
  • EAP (Employee Assistance Programme)
  • Private healthcare after qualifying period
  • Occupational Health

How to apply

If you feel you have the skills and experience required for this position then apply by submitting your CV with a covering letter addressing the criteria in this brief. This should be sent to Human Resources, Croudace Homes Limited, Croudace House, Caterham, Surrey, CR3 6XQ or email

Applicants should be eligible to live and work in the U.K.

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